Shipping Policy

Last Updated: 11 October 2026

At SpineCove, we are committed to providing a smooth and reliable shopping experience.

Free UK Shipping

We are pleased to offer FREE Standard Shipping on all orders within the United Kingdom.

No minimum purchase is required.

Estimated Delivery Time

United Kingdom: 3–7 days

Delivery times are estimates and may vary depending on your location, courier services and unforeseen circumstances.

Order Processing

We aim to process and dispatch orders as quickly as possible.

Once your order has been dispatched, you will receive a shipping confirmation email.

Track Your Order

We provide tracking information for dispatched orders.

Once your order has shipped, you will receive an email containing your tracking details.

Please allow up to 48 hours for tracking information to update.

Shipping and Fulfilment

Some orders may be dispatched from our international fulfilment partners.

Our goal is to ensure your products arrive safely and within the estimated delivery timeframe.

Customs and Import Charges

Any applicable customs duties, import VAT or handling charges will be disclosed before you complete your purchase.

[Confirm the applicable charges and who is responsible for paying them before publishing.]

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, occasional delays may occur.

If your delivery is delayed, please contact our customer support team.

Your statutory rights under UK consumer law remain unaffected.

Lost or Missing Orders

If your order has not arrived, please contact us and we will investigate the issue with our delivery partners.

We remain responsible for delivering your order in accordance with applicable consumer law.

Incorrect Shipping Address

Please ensure your delivery details are correct before completing your purchase.

If you notice an error, contact us as soon as possible.

Contact Us

If you have any questions about shipping or your order, our customer support team is happy to help.

Email: supportspinecove@gmail.com

Website: https://spinecove.com

We aim to respond within 24–48 hours.

Thank you for shopping with SpineCove!