Terms of service

Terms of Service

Last Updated: 11 October 2026

Welcome to SpineCove!

These Terms of Service govern your use of our website, https://spinecove.com, and any purchases made through our online store.

By accessing our website or placing an order, you agree to these terms, subject to your statutory consumer rights.

Please read them carefully before making a purchase.

1. About SpineCove

SpineCove is an online retailer specialising in products designed for everyday comfort and relaxation.

Our store is powered by Shopify, which provides the e-commerce platform through which we offer our products.

Store Name: SpineCove

Website: https://spinecove.com

Customer Support: supportspinecove@gmail.com

Legal Business Name: [Your registered legal business name]

Registered Business Address: [Your genuine registered business address]

2. Products and Descriptions

We aim to ensure that all product descriptions, photographs, specifications and prices displayed on our website are accurate.

However, minor variations in colour, appearance or packaging may occur.

Our SpineCove 3-in-1 Back Massager is intended for comfort and relaxation.

Product information is provided for general informational purposes and does not constitute medical advice.

We do not guarantee specific medical outcomes or claim that our products cure medical conditions.

Customers should follow all product instructions and safety guidance.

3. Prices and Payments

All prices displayed to customers in the United Kingdom are shown in British Pounds Sterling (GBP).

Our current product offers include:

Buy 1 – £89.99

Buy 2 – £149.99

The Buy 2 offer provides an additional saving of £29.99 compared with purchasing two products separately at the current single-item selling price.

Prices and promotional offers may change, but the price confirmed when you complete your order will apply to that purchase.

The final total, including any applicable taxes and charges, will be displayed before you place your order.

Payments are processed securely through the payment methods available at checkout.

4. Orders and Confirmation

Once you place an order, you will receive an order confirmation email.

Please ensure that your name, email address and delivery information are accurate.

If we are unable to fulfil an accepted order, we will contact you and arrange an appropriate refund.

We reserve the right to refuse orders where permitted by law, including where there is reasonable evidence of fraud or payment misuse.

5. Bundle Offers and Discounts

SpineCove may offer special pricing for purchases of multiple products.

Our current Buy 2 bundle is priced at £149.99.

The additional £29.99 bundle discount applies once per qualifying order.

For voluntary returns under our 90-Day Money-Back Guarantee after the statutory cancellation period, both items from a discounted Buy 2 bundle must be returned to qualify for a full bundle refund.

Voluntary partial returns of discounted bundles are not offered after the statutory cancellation period.

These promotional conditions do not restrict your statutory cancellation rights or your rights concerning faulty, damaged or misdescribed products.

Any statutory partial cancellation or remedy will be handled in accordance with applicable consumer law.

6. Shipping and Delivery

We offer Free Standard Shipping on eligible orders within the United Kingdom.

Estimated delivery time: 3–7 days.

Delivery times may vary depending on your location, courier availability and circumstances beyond our reasonable control.

Some orders may be fulfilled through international shipping partners.

We will provide tracking details when available.

For further information, please review our Shipping Policy.

Your legal rights regarding late or undelivered orders remain unaffected.

7. Returns and Refunds

Your satisfaction is important to us.

We offer a 90-Day Money-Back Guarantee on eligible purchases of the SpineCove 3-in-1 Back Massager.

Customers may request a return within 90 calendar days of receiving their order, subject to the conditions in our Return & Refund Policy.

Products may be opened and tried during normal use.

For voluntary returns, the product must be returned in reasonable condition with its essential components and accessories.

Customers are responsible for the cost of voluntary change-of-mind return postage unless otherwise agreed.

Your statutory cancellation and consumer rights remain unaffected.

Please review our Return & Refund Policy for full details.

8. Your UK Consumer Rights

Under applicable UK consumer protection laws, customers purchasing most goods online normally have the right to cancel within 14 days of receiving their order without providing a reason.

Customers also have statutory rights where goods are faulty, not as described or do not meet applicable quality requirements.

Nothing in these Terms of Service limits or excludes rights that cannot legally be excluded.

Our voluntary 90-Day Money-Back Guarantee is offered in addition to your statutory consumer rights.

9. Return Address

For authorised returns, please use the following address:

SpineCove Returns

Parelgras 725

3206 RG Spijkenisse

Netherlands

Please contact our customer support team before returning an item to receive the appropriate instructions.

Email: supportspinecove@gmail.com

10. Product Safety and Responsible Use

Customers should read and follow all instructions, warnings and safety information supplied with the product.

Do not use the product in a manner inconsistent with its intended purpose or safety instructions.

If you have an existing medical condition or are uncertain whether the product is suitable for you, seek advice from an appropriately qualified healthcare professional before use.

Nothing in this section limits your statutory rights.

11. Intellectual Property

All original content on the SpineCove website, including our branding, logos, images, product descriptions and website design, is protected by applicable intellectual property laws.

Unauthorised commercial reproduction or distribution of our protected content is prohibited.

12. Privacy and Data Protection

We respect your privacy and are committed to handling personal information responsibly.

Personal information is processed in accordance with our Privacy Policy and applicable data protection laws.

For details about how we collect, use and protect your information, please review our Privacy Policy.

13. Website Availability

We aim to keep our website accessible, secure and up to date.

Occasional interruptions may occur due to maintenance, technical difficulties or circumstances outside our control.

We may update website content or features when necessary.

14. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded.

Nothing in these terms affects your statutory consumer rights.

15. Changes to These Terms

We may update these Terms of Service when necessary to reflect changes to our business, products or legal requirements.

Any updated terms will be published on this page.

Changes will not retrospectively remove contractual or statutory rights relating to purchases already made.

16. Applicable Law

These terms are subject to applicable law.

Nothing in these terms deprives UK consumers of mandatory consumer protections available under applicable law.

17. Contact Us

If you have questions about our products, your order or these Terms of Service, please contact us.

SpineCove Customer Support